At Ultava Houses, we value the privacy of our website visitors and guests. This Privacy Policy explains what information is collected through our website, how it is used and protected, and the rights available to users.
1. Information We Collect
When you use our website, contact us, or submit a reservation request, we may collect the following information:
- First name and surname,
- Telephone number and email address,
- Messages submitted through contact forms,
- Reservation and accommodation information,
- Payment and invoicing information,
- IP address, browser information and website usage records,
- Technical information collected through cookies.
2. How We Use Your Information
The information collected may be used for the following purposes:
- Managing reservation and accommodation processes,
- Responding to users’ questions, requests and messages,
- Improving guest services,
- Carrying out payment, invoicing and accounting procedures,
- Ensuring the security and proper operation of the website,
- Fulfilling legal obligations,
- Sending promotional or informational messages where the user has provided consent.
3. Sharing of Personal Information
Your personal information will not be sold or shared with third parties for commercial purposes, except where required by law or necessary for the provision of our services.
Where necessary, your information may be shared with reservation systems, payment service providers, accounting service providers, website hosting companies, technical support providers and authorised public institutions, limited to the extent required to provide the relevant services.
4. Use of Cookies
Our website may use cookies to improve the user experience, ensure the secure and proper operation of the website and analyse visitor activity.
Essential cookies are used to enable the website to function properly. Analytics, performance, advertising or marketing cookies will only be used subject to the user’s preferences or consent where required.
Users may block cookies or delete previously stored cookies through their browser settings. However, disabling cookies may prevent certain features of the website from functioning properly.
5. Information Security
Appropriate technical and administrative measures are taken to protect personal information against unauthorised access, loss, alteration or unlawful use.
However, no method of data transmission over the internet can be guaranteed to be completely secure. Users are therefore advised to exercise appropriate care when sharing personal information online.
6. Retention of Information
Personal information is retained for as long as necessary to fulfil the purposes for which it was collected and for the statutory retention periods required under applicable legislation.
When the retention period expires or the reasons requiring the processing of the information no longer exist, the personal information will be deleted, destroyed or anonymised.
7. Third-Party Websites
Our website may contain links to reservation platforms, social media accounts or other third-party websites.
Ultava Houses is not responsible for the privacy practices or content of such third-party websites. Users are advised to review the privacy policies of the websites they visit.
8. User Rights
Users have the right to:
- Learn whether their personal information is being processed,
- Request information about the processing of their personal information,
- Request the correction of incomplete or inaccurate information,
- Request the deletion or destruction of their information where the applicable legal conditions are met,
- Obtain information about third parties to whom their information has been transferred,
- Request compensation for damages resulting from the unlawful processing of their personal information.
9. Changes to This Policy
Ultava Houses may update this Privacy Policy in accordance with changes in legislation, services or website requirements.
The updated policy will become effective on the date it is published on the website.
10. Contact
For questions or requests concerning this Privacy Policy or your personal information, you may contact Ultava Houses using the following details:
Ultava Houses
Address: Datça Mah. Dere Sokak No:14 Datça, Muğla, Türkiye
Telephone: +90 (542) 176 48 48
Email: info@ultavahouses.com